Shipping & Returns

SHIPMENTS & RETURNS
DELIVERY
The products are delivered to the customers within 3-5 working days from the submission of the order and the confirmation that the product is available.
In exceptional cases, the delivery of the product may take longer.
The products are delivered through a courier company with which our company cooperates. The customer does not have the option of choosing the delivery method or the courier company.
The courier companies we work with have a tracking system for the shipments. For each shipment, a specific tracking number is given. This number is sent to the customer's mobile phone and e-mail, and our customer will be able to be informed about the progress of the shipment of the product. The customer can enter the number in question in the relevant API application that is integrated on our website and will be immediately informed about the progress of the shipment of the order.
Our company is not responsible for delays in the delivery of products unless it is due to its fraud or gross negligence and for reasons of force majeure.

ORDER CANCELLATION
BEFORE COMPLETING THE SUBMISSION OF THE ORDER
If, for any reason, the customer does not wish to complete the order submission process on the store's website, then he can select the "back" command and remove from the shopping cart in his account, the products that he had initially entered into it for purchase.
AFTER SUBMISSION AND BEFORE PRODUCT DELIVERY
The customer, before the product delivery, has the right to cancel the order by sending a relevant email to the email address: info@brandoffers.gr
In this case, the entire amount paid for the purchase of the product, the additional charges, taxes, and any other expenses will be returned to the customer.
RIGHT OF WITHDRAWAL
DECLARATION OF WITHDRAWAL (AFTER DELIVERY OF THE PRODUCT)
You can withdraw from the contract without reason within 14 days from the point in time of obtaining physical possession of the products. To exercise the right of withdrawal, it is necessary to send to the following email address: info@brandoffers.gr

In case of several goods ordered by the consumer in one order and delivered separately, the period starts from the day on which the consumer or a third party indicated by him, other than the carrier, acquires possession of the last good.
Upon receipt of the withdrawal statement, we send a confirmation to the contact address you provided when sending the order. The confirmation only refers to the receipt of the statement and not to its acceptance.
The acceptance by us of the declaration of withdrawal and the return of the money to you is conditional upon the return to us of the product(s) for the purchase of which the right of withdrawal is exercised.
RESULTS OF EXERCISE OF THE RIGHT OF WITHDRAWAL
In the case of timely exercise of the right of withdrawal, our company returns to customers the amount of the payment. The refund of the above amounts is made within 14 days from the day we are informed by you of the exercise of the right of withdrawal and on the condition that the products have been returned to us without damage, without having been used and without having reduced their value.
Our company will refund all the amount received for the sale of the product to its buyer and customer, provided that the product has been delivered to our company's address either in person or via a transport company or post. The customer acknowledges that he (and not our company) is solely responsible for the cost of returning the products to us.
CAUTION!!!! The products must be delivered in the same condition as they were received by the customer, with their packaging, as well as the other documents (retail receipt) with which they were accompanied when they were received by the customer.
The seller is responsible for any damage, damage to the products as well as for the reduction of their value as a result of the management of the goods other than that which is necessary to establish the nature of the characteristics and the operation of the goods.
Refunds to you, will be made using the same means of payment that you used for the original transaction.
MONEY RETURN
In the event that the customer cancels the order, the refund of the money blocked by his credit or debit card will be made in the same way as the payment was made.

COMPLAINT MANAGEMENT POLICY
FORMULATION OF COMPLAINTS
The customer acknowledges and declares that in case he has any problem or is dissatisfied with the product he has purchased, with the process of processing the entire transaction, the delivery of the product or for any other issue related to the use of this website and the electronic store, he will contact our company through the relevant electronic complaint form available at the following link https://www.brandoffers.gr/gr/contacts and the company staff will contact him within a reasonable time for the resolution or the possible settlement of the matter. Alternatively, you can contact our company's complaints management department on the phone:
2821087347, daily during the hours 09:00 - 21:00.
OUTCOME OF CONCLUSIONS
Our company gives special importance and attention to the complaints of its customers and to the degree of their satisfaction with the services provided. Complaints that have been submitted are anonymized, studied, and used by our company to improve the e-commerce services it provides and to upgrade the quality of its customer service.
Our company cannot guarantee that all arising issues and submitted complaints will be resolved to the extent, time and manner desired by each customer of the company.